Our Privacy Policy

What information do we collect?

We take privacy seriously. For purposes of this Privacy Policy, personal data means any information through which we can identify you (jointly referred to as: "Personal Data").

The Personal Data we collect about you when you use our Services include the following:

  • We respect and protect privacy and safeguard personal data in line with all applicable laws and regulations.
  • We will limit use and processing of personal data to the purposes we need it for, and only with explicit permission or other legal basis.
  • We will be critical, transparent and clear about when, how and where we use personal data.
  • We will follow the standards of “privacy by design and default”, and assess the impact of privacy when developing new product or service initiatives.
  • We make sure we do not retain personal data any longer than we have to and will follow all applicable data retention schedules and terms.
  • Your reviews. The opinions, experiences, preferences and interests, and product or event reviews that you publish on our website or share with us online or through social media.
  • Your communication data. Your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, by telephone, online or via social media.
  • Information collected from other sources. We may collect information from commercially available sources such as data aggregators and public databases. We may combine this information (e.g. name, interests, publicly observed data) with the information we collect from you to help us tailor our communications to you and to improve our services and products and might request for your explicit consent separately if this is requested by law.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

  • Your contact details. Your first and last names, email address and company name.
  • Information collected automatically. Technical information, including your IP address and browser type and version, that we may collect for example when we use cookies, web beacons and similar technologies on our website which collect information about the use of our website. Please see our Cookie Policy to find out more.
  • Information regarding your use of our online Services. This includes data regarding the pages you visit and the products and services you like.
  • Your details regarding contests. The data we collect if you participate in a survey, contest, promotion or competition we provide from time to time.

How do we use this information?

We collect and use your Personal Data for the purposes below. Please know that insofar as we already hold information about you, we may use that information for the same purposes.

  • For the performance of our agreement with you: In order to carry out our obligations arising from any contract entered into between you and us and to provide you with the information and Services that you request, including handling your requests, inquiries or complaints. In order to develop and manage a contest, competition or promotion which you may have entered, to conduct the promotion and contact you if you win. In case it is possible to order products online, we process this data in order to manage and handle your purchases.
  • For our legitimate commercial interests: We may use your Personal Data, such as your contact details, your account and electronic identification data, for the purpose of advertising our products and services and making contact with you for marketing or other commercial purposes if you are an existing customer. We may also use your Personal Data for analysing and improving the quality of our products and services, as well as to understand you as a customer and to give you a better user experience. This enables us to create personal profiles and to assess what may interest you, to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising.
  • We may also use your Personal Data, for other legitimate commercial interests such as to generate aggregated statistics about the users of our Services, to assist in security and fraud prevention, to administer our website and for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes), for system integrity purposes (for example the prevention of hacking, spamming etc.), to allow you to participate in interactive features of our Services, to facilitate our business operations, to operate company policies and procedures, to enable us to make corporate transactions such as any merger, sale, divesture, reorganisation, transfer of assets or businesses, acquisition, bankruptcy or similar event, or for other legitimate business purposes permitted by any applicable law.
  • Use of information based on your consent: We may use the Personal Data for the purposes set out in this Privacy Policy but we will only do so after we have received your consent thereto.

We may use your Personal Data referred to above in section ‘What information do we collect?’ for marketing communications (based on your profiles) via email, SMS or other electronic means but we will only do so after we have received your consent to do so.

You can withdraw your consent at any time; see the section ‘Your Privacy Rights’ below.

  • To comply with our legal obligations: Any information referred to above in section ‘What information do we collect?' may be used to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.

Whom do we share your information with?

We share your Personal Data with the following parties:

  • Partners. We can sometimes offer you a Service in co-operation with partners (for example, co-sponsors or licensors, licensees or distributors of our branded products). We will therefore need to disclose your Personal Data to those partners. In accordance with the applicable law, we will take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions or as co-controllers. We will notify you of the sharing and you will have the choice to object to this. Where legally required, we will ask for your prior consent.
  • Court orders and other legal requirements. We also disclose your Personal Data if disclosure is required by law or in the context of an investigation, regulatory requirement, judicial proceeding, court order or legal process served on us or to protect the rights or safety of the website, us or our affiliated companies.
  • Corporate transaction. In addition, information about our customers, including Personal Data, may be disclosed as part of any merger, sale, divesture, reorganisation, transfer of assets, acquisition, bankruptcy or similar event.
  • With consent. We also disclose information about you, including Personal Data, to any other third party where you have consented or requested that we do so.

Your privacy rights

Subject to the conditions stated in the applicable law you have the following rights with regard to our use and processing of your Personal Data:

  • Right to access your Personal Data - You have the right to request access to any of your Personal Data that we may hold and to check that we are lawfully processing it.
  • Right to correct your Personal Data – You have the right to have any incomplete or inaccurate Personal Data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Right to deletion of your Personal Data – You have the right to ask us to delete or remove Personal Data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below). Please note, however, that we may not always be able to comply with your request of deletion for specific legal reasons which will be notified to you, if applicable, when we reply to your request.
  • Right to restrict use of your Personal Data - You have the right to restrict our use of your Personal Data where (i) you contest the accuracy of the Personal Data; (ii) the use is unlawful but you do not want us to erase the data; (iii) we no longer need the Personal Data for the relevant purposes but you require them for the establishment, exercise or defence of legal claims; or (iv) you have objected to data use justified on our legitimate interests pending verification as to whether we have indeed compelling interests to continue the relevant data use.
  • Right to object - To the extent that we are relying on our legitimate interests to use your Personal Data, you have the right to object to such use and we must stop such processing unless we can either demonstrate compelling legitimate grounds for the use that override your rights and interests or where we need to process the data for the establishment, exercise or defence of legal claims.
  • Lodge a complaint - You also have the right to lodge a complaint with the relevant supervisory authority, if you consider that the collection and use of your Personal Data infringes this Privacy Policy or applicable law. We would however appreciate if you first try to address any issues with us directly.

For further information regarding your rights or to exercise any of your rights, please contact us via the Contact Us link on our website.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights).

This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.

We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Other websites

Our website may, from time to time, contain links to and from third party websites such as the websites of our partner networks and customers (such as the retailers that sell our products), social media networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their content. Please consult the relevant third party privacy policies before you submit any Personal Data to these websites.

Changes to the policy

This Privacy Policy may be revised from time to time at our sole discretion. Any change will be applicable at the time of posting on the website.