Simplified pricing built
for teams of all sizes!

Equinox charges a flat per month fee for each agent. The cost includes salaries, bonuses, infrastructure, and management. Every team of 10 or more agents includes a dedicated Team Leader, Quality Analyst, and Trainer at no additional cost. This ensures our service delivery is of the highest quality and consistent.

hero hero-it-solution

Frequently Asked Questions

Equinox only charges a flat per month fee for each agent. The cost includes salaries, bonuses, infrastructure, and management. Included in the fee at no additional cost:

Team Leader : 1 Dedicated Team Leader for every 10 agents (no additional cost)
  • They will Conduct Daily 30-min reviews with Agents
  • They will Provide a weekly performance report to management
  • They will Host a Quarterly 1-hr in-person Strategic Review with your leadership team
Quality Analyst : 1 Dedicated Quality Analyst for up every 20 agents (no additional cost)
  • 6%-10% Tickets per agent will be reviewed and feedback provided to the agent.
Trainer : 1 Dedicated Trainer for up to 20 agents (no additional cost)
  • They will Provide initial training to new hires as well as ongoing training to existing agents.
Admin : All required HR and Administration costs for the team members including :-
  • Hiring and Onboarding
  • Desktop and Internet
  • Security Tools
We typically setup a “POD” with 6 to 8 people that includes a dedicated team leader, a trainer, and a quality analyst. With 2 or more PODS, you get a dedicated trainer and quality analyst. There is no additional cost for these team managers.
Our cost model is per live agent per month. The number of agents is based on your arrival volume and pattern.
Yes, we normally invoice at the end of each month that is payable within 30 days.

Trusted Customers Are Saying

Leaders at fast growing SaaS companies love our team

This team is Amazing!

Equinox has provided 210,000 proactive support chats that has helped us maintain our high quality of service that is delivered at scale over the last 2 years. The result and quality of every chat is measured and we know it’s working.

VP Customer Service, Infusionsoft
Amazing Service!

Thanks to the Equinox team, we have been able to scale our business from an average of 40 clients per year to adding 30 new clients per month utilizing their knowledge and skill level to create scalable automation campaigns.

Director of Operations, Automated Advisor

Absolutely Superb!

MASSIVE shout out to the WebPT East team! They always amaze with their dedication and innovation. Just yesterday they made this awesome Google Site for all our WebPT needs, especially COVID-19 resources.

Director of Member Care, WebPT

Let's Get Started!

We would love to hear from you!

Scale your customer support team efficiently with a dedicated remote team that care about your customers as much as you do!