Simplified pricing built
for teams of all sizes!

Equinox only charges a flat per month fee for each agent. The cost includes salaries, bonuses, infrastructure, and management. Included in the fee at no additional cost:

Team Leader : 1 Dedicated Team Leader for every 10 agents (no additional cost)

• They will Conduct Daily 30-min reviews with Agents
• They will Provide a weekly performance report to management
• They will Host a Quarterly 1-hr in-person Strategic Review with your leadership team

Quality Analyst : 1 Dedicated Quality Analyst for up every 20 agents (no additional cost)

• 6%-10% Tickets per agent will be reviewed and feedback provided to the agent.

Trainer : 1 Dedicated Trainer for up to 20 agents (no additional cost)

• They will Provide initial training to new hires as well as ongoing training to existing agents.

Admin : All required HR and Administration costs for the team members including :-

• Hiring and Onboarding
• Desktop and Internet
• Security Tools

We typically setup a “POD” with 6 to 8 people that includes a dedicated team leader, a trainer, and a quality analyst. With 2 or more PODS, you get a dedicated trainer and quality analyst. There is no additional cost for these team managers.

Our cost model is per live agent per month. The number of agents is based on your arrival volume and pattern.

Yes, we normally invoice at the end of each month that is payable within 30 days.