Our purpose is to help businesses get more value from the technology they use.
We want our clients to reach their goals by solving their technology issues quickly.
We want to improve lives of our team members by providing a sense of fulfilment by helping others.
Equinox partners with the world’s fastest-growing SaaS companies
About Equinox Agents
Equinox Agents is the first and only company to offer proactive support, with guaranteed results.
We confidently deliver the same or better quality as your in-house team at a drastically reduced cost. Unlike outsourced body shops, who frequently rotate agents, we provide dedicated technical teams that specialize in B2B SaaS companies.
And unlike chatbots, Equinox Agents delivers a high-quality customer experience every time.
What differentiates us?
Other companies provide generic support services for any type of business - we are dedicated experts in B2B SaaS only. We understand the SaaS industry, the importance of support to reduce churn, and metrics that drive business growth that are related to suport - such as LTV, CAC, and Churn rates.
Every agent knows the importance that each conversation has in portraying the company's focus on supporting their customers, especially enterprise-level customers.
At Equinox Agents, we remain dedicated to B2B SaaS and continue to gain a deeper knowledgebase of the SaaS industry.Request a Quote
Our focus is B2B SaaS Companies
We only partner with complex B2B software companies interested in providing a personalized human experience at scale.
ClickDesk, Drift, Intercom, Salesforce, Zendesk, Freshdesk to name a few. And if you don’t have a platform, we can recommend one.
We’re on call, 24/7
We help you cover the time zones that you can’t or during the hours your agent won’t. We offer the surge support you need; use us as much or as little as you like.
Meet Our Founders
A serial entrepreneur, who has helped 100+ companies to refine their management and provide outstanding customer support, Ashwin helms the Equinox Operations Center in Mumbai.
A pioneer in web-based communications technology, Piyush has a track record of helping Fortune 500 companies improve operations and support. He runs the Equinox U.S. Operations Center based in Phoenix, Arizona.
We would love to hear from you!
Scale your customer support team efficiently with a dedicated remote team that care about your customers as much as you do!