Take your customer service to dizzying new heights!

Excel at customer service quality to earn customer loyalty with only the best agents.

  • Read our extensive research in customer service
  • Read anytime, anywhere in the digital format
  • 8 insightful chapters
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About The Book

Our informative book is essential for SaaS companies looking

  • 36,000+ Downloads

    Thousands of companies have benefited from our book

  • 24 Minutes - Estimated Reading Time

    Quickly grasp the knowledge to grow your company

  • Easy to Read and Understand

    No wasting time in reading complex terminologies! Take action quickly

Things You Will Learn:

Customer Service @ Scale will give you an extensive and research-based insight into delivering high-quality service to your clients.

Grow Company Reputation

Polish your brand’s reputation through positive customer ratings.

Enhance Customer Experience

Provide your customers with the best service to have a lasting impression.

Deliver Extraordinary Results

Our micro and macro level analysis will guide you how to track the performance metrics.

Find Right Talent

Read our book to know the ways in which you could find the ideal and right talent to help your customers.

Learn All About Scaling Your Customer Service With our E-Book!

What Our Happy Clients Say About Us

This team is Amazing!

Equinox has provided 210,000 proactive support chats that has helped us maintain our high quality of service that is delivered at scale over the last 2 years. The result and quality of every chat is measured and we know it’s working.

VP Customer Service, Infusionsoft
Amazing Service!

Thanks to the Equinox team, we have been able to scale our business from an average of 40 clients per year to adding 30 new clients per month utilizing their knowledge and skill level to create scalable automation campaigns.

Director of Operations, Automated Advisor
Absolutely Superb!

MASSIVE shout out to the WebPT East team! They always amaze with their dedication and innovation. Just yesterday they made this awesome Google Site for all our WebPT needs, especially COVID-19 resources.

Director of Member Care, WebPT