Proactive Chat for Support
Equinox will meet or beat your customer-satisfaction scores in 90 days, or you pay nothing.
Your chat agents are stressed. Your valued customers are waiting in line. Your customer-satisfaction scores are slipping, and those nasty social comments are on the rise.
Wouldn’t you like to increase usage scores? Wouldn’t you love to boost customer satisfaction and pare handle time? And wouldn’t you love to do all this in expanded geographies, with superlative support on nights, weekends, and holidays?
Your agents are barely able to keep up with support chat. But when you use Equinox, we not only take Tier 1 off their hands, we actually increase chat. Only Equinox is proactive.
Only Equinox delivers such outstanding results:
Using your customer database, we’ll actively engage users with chat: “Great job finishing Step 1! Need help with Step 2?”
We’ll know their usage scores, their industry, their company, their needs. We’ll make them happy. Guaranteed.
We’ve helped clients turn Support from a cost center to a profit center, with premium support offerings for customers, and proactive upselling from our agents.
Use any chat solution you like. Equinox is software-agnostic.
Get top-tier agents, a dedicated trainer, and team. For less than others charge!
Meet or beat the exact KPIs that you choose.
“Equinox has provided 210,000 proactive support chats that has helped us maintain our high quality of service that is delivered at scale over the last 2 years.. The result and quality of every chat is measured and we know it’s working.”
MARC GASTINEAU, President, MG Group
“Thanks to the Equinox team, we have been able to scale our business from an average of 40 clients per year to adding 30 new clients per month utilizing their knowledge and skill level to create scalable automation campaigns. Additionally, now thanks to their support team, those 30 new clients per month have 24/7 access to our services with improved service levels and customer satisfaction.”
FAUSTINA KIRCHHOFF, Director of Operations, Automated Advisor
Best of all, it’s 100% risk-free.
We’ll increase your qualified leads in 90 days, or you don’t pay. Guaranteed.