Your Customers Want High Quality 24x7 Support. We Can Help.

Revolutionize your SaaS support with a combination of AI and outsourced human support. Expand your team with an elite group of outsourced support agents at a competitive price.

Be in good company. Equinox Agents is trusted by these
leading SaaS platforms.

WebPT

Equinox Agents helps you achieve your goals

Expand Support Coverage

Provide 24x7x365 live support service via chat, email, and social media.

Generate Raving Fans

Go above and beyond to deliver a Wow experience to your customers who in turn become raving fans.​

Lower Costs

Scale your team while reducing your support costs as you grow.

An Elite Team Of Outsourced Agents To Support Your Customers ​

Your customers want fast high quality support from your team – via text, email, and chat. Your team will include a dedicated quality manager, trainer and team leader.

Our average CSAT across all agents is 92

All agents pass an English and Logic Test with a score of 90 or better. Over 80% of agents have a Bachelor’s Degree and a 45 WPM typing speed.

Ready to Expand Your Team?

We follow a rigorous training and trial program to maximize success with all our clients.

Weeks 1 – 4

Train all agents on your culture and SaaS platform

Weeks 4 – 8

30 – Day FREE LIVE Trial

Day 61

You don’t pay anything until you are ready to make us a permanent part of your team.

Go Live!

Request a Demo

Talk to one of our chief support leaders to shorten the learning curve and get you going faster. During the demo see you how our team will learn your system and setup a seamless integration with your team.

Hear from leaders on how outsourced Equinox Agents have integrated with their teams.

Stacey, Director of Support at WebPT

Shelley, Director of Support at Infusionsoft

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Equinox Agents is the leading provider of live agents for SaaS companies to scale support via text, email and live-chat.
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