About Equinox Live Agents
The first and only company to offer proactive support chat, with guaranteed results.
Other chat providers have a wait-and-see approach to support. They’ll charge you for every chat, underscoring the burden they think it is.
We couldn’t disagree more. At Equinox, we’ve pioneered the breakthrough science of proactive live chat, which actively engages SaaS prospects and users, keeping them as satisfied, paying customers.
This requires more chat. Yet we don’t charge more. We actually charge less than other providers.
How do we do it? We’ve perfected the live-chat business model. We understand more than chat. We strive to understand your business, including your offering, its nuances, and your corporate culture. That’s the underpinning of our successful engagements—and our unparalleled track record for B2B SaaS providers worldwide.
Equinox has been in business 5 years, has almost 100 employees, completed 275,000 chat sessions, and the average tenure of agents is 2 years.
We use only top-skilled agents—we’re talking former pros from the likes of Microsoft and IBM.
We’ve got size, power, and credibility. We’re talking 100 employees, with more than a quarter-million chats under our belts, spread across operations centers in the United States and abroad, supporting some of the best-known names in the SaaS marketplace globally.
We’re platform-agnostic. ClickDesk, Drift, Intercom, Salesforce, Zendesk, Freshdesk… doesn’t matter to us. And if you don’t have a platform, we can recommend one.
We’re on call, 24/7. We help you cover the time zones that you can’t, during the hours your agent won’t. We offer the surge support you need; use us as much, or as little, as you like.
We even help improve training materials, to boost the efficiency of our chat agents—and yours.
Grow your qualified leads—without spending a dime on increased site traffic. Boost satisfaction and retention among your valued customers, reducing churn and increasing profitability.
Get the results you crave. Guaranteed.
What are you waiting for? Book your free, live 30-minute demo right now.
Increase your qualified leads by 10x—without spending a penny to increase visitor traffic!
Proactive Chat for Support
Equinox will meet or beat your customer-satisfaction scores in 90 days, or you pay nothing!